We recommend first replacing the battery (please double-check to make sure it's inserted in the right direction). Most times, this is all you need to do to get your Playaway to power on again.
Please keep in mind that while most Playaway titles should take approximately 3 to 4 seconds to turn on, a small percentage of titles that have long duration times or many chapters could take 10 to 12 seconds to start up.
A hard reset of the Playaway can be initiated by following these steps:
- Hold down the rewind (<<) and SPD buttons at the same time
- When you see “RESET” displayed on the screen, quickly press the play button
- You should receive a message that reads “SEE YOU LATER!”
- If you reset the Playaway due to an issue, power the Playaway on to see if the issue is continuing.
If you are still having issues with your Playaway, you may need to request a replacement.