If your product is no longer within the warranty period or has damage not related to manufacturing defects, you can purchase a replacement unit of the same title at a discounted price. The replacement unit will be the latest product version and issued with a new warranty.
A replacement can be requested through our online process here. Standing discounts do not apply for product replacements and final cost may change if services apply. Our current fees for low cost replacements are:
Playaway
$24.99 each (Canada $29.99)
Launchpad
$74.99 each (Canada $79.99)
Wonderbook**
$37.99 each (Canada $42.99)
**The Wonderbook warranty covers the device only. If the physical book is damaged during the warranty period, a low cost replacement can be requested at the price above. Outside of the warranty period a new book must be purchased at full price. Please contact our customer service team with any additional questions at cx@playaway.com or 877-893-0808 ext 0