To navigate to the Returns Cart, where you will begin your request for Warranty or Low Cost Replacement:
- You can use this link
- Click "Account at the top of the Homepage, Click "Your Orders", navigate to the "Returns" tab and click "Create a New Return".
- Enter the ISBN of the title you wish to return.
- Confirm the order number/date and select your reason for return.
- At checkout you will need to check the box indicating you will ship the old item back to us prior to receiving your replacement.
- A completed form will be emailed to you after submitting the return information. Please print it and send with the device(s) you are returning.
Watch this video of the steps outlined above.
IMPORTANT: When shipping your return to us, please be sure to keep the case, artwork insert, and any accessories you have as only the device will be shipped to you for your Warranty or Low Cost Replacement.